Thanks for letting us know. We're doing some troubleshooting on our end, but also it seems there was some confusion regarding what emails people should be receiving.
Specifically, the character wipe email was only sent to players who played in Beta Weekend 1 and had characters. For those who fit into this group but did not receive an email, we are looking into the issue further to see if there are any issues we can identify on our side.
We just sent an email blast out today that has a much wider audience. Most people on this thread should have received that. If anyone continues to experience issues receiving our communications, please feel free to let us know in a new thread so that we can stay on top of it. Thank you!
Noel "Dezstravus" Holmes
Community Team Manager
Perfect World Entertainment