Dearest Beta Testers and Bravest Adventures,
In the dark hours of this Sunday morning an in-game bug was discovered and taken advantage of by a very small group of villainous Nashers intent on exploiting Neverwinter's Open Beta Gateway and Auction House systems for unearned Astral Diamonds.
Thanks in no small part to the efforts of our continually amazing Beta community, we were able to quickly identify the exploit and the perpetrators. Once identified, we took immediate action, calling in the entire development and publishing teams to lock down the Neverwinter OBT as we sought out a solution.
Rest assured, the issue has been corrected and we have taken appropriate action against all players who took advantage of the bug, including but not limited to enforcing permanent bans.
Sadly, the damage to the economy was done.
Rather than let the malicious efforts of a few unsavory players linger and continually impact the game's economy and balance as we progress through these later stages of Open Beta, we have made the extremely difficult decision to rollback Neverwinter to a time shortly before the abuse and exploitation began.
This means that roughly seven hours of progress made between 5:20 AM and 12:20 PM Pacific Time will be lost to all players. For that, we do sincerely apologize.
Following an extensive QA check, Neverwinter will begin again as soon as possible. We hope to have the servers available again soon, and will continue to post updates on the forums and other channels.
When the servers do come back up, a few systems will not be active: the Auction House and the Astral Diamond exchange. When the servers are back up and running, we will be performing extensive testing to ensure that the issues related to exploitation are completely resolved.
Any attempt to use the Astral Diamond exchange will give an error message. The Auction House, however, wont give an error -- it simply will fail to post the item. This is the known behavior, and we're working to bring these systems back up as soon as possible.
As a token of our appreciation for you, the community, and all that you've done for the game throughout these days of Beta, we will be sending a thank-you gift to players and opening ourselves up on the forums and various other channels to answer any and all questions we can.
For more exact details on the rollback and other efforts related to it, please see our comprehensive forum FAQ.
With sincerest thanks for the continued support and feedback,
Your Neverwinter Team
PS: This thread is closed to keep things organized, but we welcome comments about this on the FAQ related to this issue.
Update: The servers are now online!