devtracker

[panderus]

We purposefully steered away from items with active powers that are useful in combat since the potion tray effectively becomes an extension of your power bar. But it is a very D&D thing so we may explore the idea later on, who knows.

That said, we want way more "Fundrous Items" as we have been calling them. Similar to the Robe of Useless Items and Ring of Violet Light. There might have been one the other day involving a chicken...

[panderus]

I want a robe and pointy wizard hat fashion outfit so I can look like a mage without affecting my stats.

There is a pointy wizard hat! Its in the Wondrous Bazaar near Rhix! It is not a fashion item though so it could be a potential item upgrade as well as Wizard only.

I have been contemplating getting it myself but I have been happy with my Epic PvP hat for now. For now...

[panderus]

THAT sounds like a game server crash. We still have a couple rare cases where that can happen that we are trying to squash (might already have internally, I heard programmers talking about bits, bytes and betas, its all the same thing).

I had a similar thing happen on one of the days our line cards went out when I had gotten the MAAAAAD DRAGOOOOON down to about 30%. *Uber sadface*

Nevermind, NOT a server crash since everyone just looted while you are gone.

[panderus]

Will respecs be provided once they get around to fixing some of the broken feats/powers?

Or should we take the ones we hope we want even if they are currently nonfunctional?

If we make major changes* to a power or the position of the power in the power tree we will most likley at least do forced respecs for the affected classes.

*Major changes mean functionally different than it was before, not just fixing a bug that prevents it from no longer being a flavor of the month. Also includes feats as well.

[dezstravus]

Hey Everyone,

I wanted to share an update regarding Customer Service for Neverwinter.

It’s no secret that we’re currently receiving a very high volume of tickets - creating longer than average wait times. We recognize that this is extremely unfortunate, and are taking several steps to improve the situation.

To share a bit of history, we staffed up our team substantially before Neverwinter went into Open Beta, in anticipation of the high volume of customers we expected to see. Unfortunately, we quickly found that it was not enough. Due to a handful of unexpected issues, we received a very high volume of support requests, and needed to staff up a second time.

We’re getting ready to do our third staffing increase, and will continually invest in additional resources as long as the need as present. While this process does take a bit of time (training, new tools setup, hiring processes), we are confident that the situation will be improving soon, and are thankful for the support and patience you all have demonstrated while we work this out.

Aside from hiring up more talented individuals, here are a few additional things we are doing to improve the experience:

• Creating a new version of the in-game ticket submission UI that will have clearer categories and better self-help solutions
• Further bolstering our account security infrastructure
• Continually working to address the infinite loop issue that occurs for some customers when navigating to support.perfectworld.com

In the short term, we’re giving everything we’ve got to resolve as many tickets as we can. We have people working overtime and on weekends with the reward of knowing that every player we assist can be enabled to fully enjoy the game we passionately built.


What can I do to help?

If you’re interested in helping us reach this goal, thank you! There are a few things that you as a player can do to assist us.

First off, if you are a player looking for assistance, there are a few places you can check to see if the issue can be resolved without contacting support:

• Here on the Forums
• The official Neverwinter Wiki (link)
• The support knowledge base (link)
• The technical support forums (link)
• In-game chat

In the event that you need to contact our support team, you can ensure that your ticket is sent to the right people by assigning the proper category. While we will still assist with tickets that are categorized inaccurately, it may delay the process slightly if the ticket needs to be forwarded from one group to another.

If things are going smoothly for you and you’re looking to help others, there are also a few things you can do to get involved and become a helpful member of the Neverwinter community:

• Contribute to the Wiki
• Answer questions from users on the Neverwinter Forums and on the Tech Support Forums
• Participate in an in-game help channel
• Apply to be a Community Moderator (more info coming soon!)

I hope that you found this news update helpful. In summary, we’re doing everything we can to ensure that we quickly move towards the ability to assist our entire customer base in an expedient manner at the level of quality that meets our standards as a triple-A game publisher. Please continue sharing your feedback, and we’ll do our best to respond accordingly.

Sincerely,

Dezstravus and the Neverwinter Team

[sominator]

Check it out! http://nw.perfectworld.com/news/?p=897931

[sominator]

Hehe thanks!

(And btw: I really hope you give sominator a nice long vacation at some point. I see his posts here all the time and am thinking that guy most be working 24/7. He's earned a week on some tropical paradise island IMO)

[panderus]

Any possibility of adding some angel wings for the zen store? Is this in line with D&D lore?

There are LOTS of possibilities, this one would be pretty sweet. What would the rest of the outfit be? There is typically a Headpiece, Body and Bottoms, what would those look like or be?

[sominator]

Hey everybody! Comments were accidentally left unflagged on the blog post. They're enabled now, please feel free to share your thoughts!

[sominator]

Read the Neverwinter State of the Game by Lead Producer Andy Velasquez! http://nw.perfectworld.com/news/?p=896631